Privacy Policy Alignment
Our Privacy Policy covers what data we collect and how we use it. These Terms explain what you consent to when you hand over that data via your account.
LEGAL REFERENCE
Our Terms Shape How You Play
When you open an account on 1xb, you're entering into clear terms that protect both you and us. We've written these rules around real account flows — deposit...
Account security rulesDeposit and withdrawal termsGame access conditionsDispute resolution paths
What These Terms Govern
Our terms apply the moment you create your 1xb account and remain in effect for as long as you play with us. They cover account creation, your responsibilities as an account holder, how deposits and withdrawals work, limits on promotional offers, and what happens if a dispute arises. We operate according to the laws of supported jurisdictions in Pakistan and neighbouring regions
where local law permits. Your account is yours alone — you can't share login details or transfer it to another person. If you breach these terms, we may suspend or close your account without refund of remaining balance. These terms are binding; by opening an account, you accept them in full.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
GET CLARIFICATION
Terms Questions? We're Here
Team online
Live Chat Support
Open your account and start a live chat from the support icon. Our team will walk you through any terms section in real time. Available during lobby hours.
Email Support
Send a message to our support desk with your account email. We respond within 24 hours with clarification on account rules, withdrawal conditions, or bonus terms.
Help Centre
Browse our help section inside the account dashboard for quick answers on account setup, payment method rules, and common policy questions.
WHY YOU CAN TRUST US
How We Stand Behind Our Terms
Transparent Policy
Every rule on this page is written the way we actually enforce it. No hidden conditions, no terms that change mid-session. What you read is what applies to your account.
Real Payment Names
We use JazzCash, Easypaisa, SadaPay and Raast because those are the real payment rails we support for Pakistan players. Our terms spell out exactly how each one clears and withdraws.
Account Security First
Our terms protect your account through two-factor verification, encrypted login sessions, and fraud-detection rules. You control your own password and recovery email.
Dispute Resolution Steps
If something goes wrong with a withdrawal or a game outcome, our terms outline exactly how we investigate and respond. No black boxes, no delays without explanation.
No Surprise Changes
We notify you before any material terms change. Updates are posted here and flagged in your account inbox so you see them before they take effect.
Regional Compliance
These terms reflect the laws of the regions where 1xb operates in Pakistan and supported neighbouring markets. We stay compliant so your account stays valid.
CONSISTENCY ACROSS PAGES
How Terms Line Up With Other Policies
Bonus Terms Overlap
Promotional offers on 1xb are governed by both these Terms and separate Bonus Terms. The Bonus Terms are specific to each offer; these Terms are the foundation.
Payment Methods Page
Our Payment Methods page shows you JazzCash, Easypaisa, SadaPay and Raast step-by-step. These Terms define the legal conditions under which we process each one.
Sportsbook Rules
If you access our sportsbook, these Terms apply along with Sport-Specific Rules. Those rules cover bet settlement and odds-change procedures in more detail.
Live Casino House Rules
Live table games operate under these Terms plus specific House Rules for each table type. Those rules govern dealer authority, dispute handling, and payout timing.
Responsible Account Features
We offer account tools like session limits, break periods and account pause options. These Terms acknowledge those features; implementation is shown in your Account Settings.
Dispute & Appeals Process
Our Help Centre walks through dispute filing. These Terms guarantee you a response window and an independent review if you disagree with our first decision.
POLICY CORNERSTONES
The Core Elements That Hold Everything Together
Account Ownership
You own your account. You choose your username, password and...
Fund Protection
Deposits you make via JazzCash, Easypaisa, SadaPay or Raast are...
Withdrawal Rights
You can withdraw your balance at any time. We process...
Game Fairness
All games on 1xb use certified random-number generators. Results are...
Bonus Conditions
If you see a promotion running, the Bonus Terms spell...
Account Closure
You can close your account anytime by reaching support. We'll...
Questions About Our Terms
Our terms guarantee you a password-reset path via the email you registered with. You can also use two-factor verification or answer security questions we set up during signup. Contact support if neither option works; we verify your identity and restore access within 24 hours.
No. Our terms allow one account per person. If we detect duplicate accounts, we close all but one and may forfeit balances in the secondary accounts. This protects account security and prevents bonus abuse.
Deposit minimums start at 500 PKR via JazzCash, Easypaisa, SadaPay or Raast. Maximums depend on your account age and verification level. Withdrawal minimums are 1,000 PKR. Withdrawal maximums per day are set in your Account Settings and visible in real time.
File a dispute via support within 72 hours of the game round. We review the encrypted game log and respond within 5 business days. If you disagree with our decision, you can appeal once; our appeals team makes a final ruling within 10 days.
Yes. Whether you play on our web platform or mobile app, these terms govern your account, deposits, withdrawals, and game rules. Mobile gameplay is subject to the same fairness audits and payout timelines as desktop play.
Material changes to these terms are notified 30 days in advance via email and in-account alert. You can review the updated terms before they take effect. If you don't agree, you can close your account before the change date without penalty.
Your account remains active indefinitely. We don't charge inactive-account fees or expire your balance. You can log back in years later and your funds will still be there. However, dormant accounts may be flagged for security review on login.